Polisi Pemulangan & Pengembalian Wang Movalt

Kami komited untuk memastikan setiap pelanggan berpuas hati dengan pembelian mereka. Namun, demi menjaga keadilan kepada semua pihak dan mengelakkan penyalahgunaan polisi, sila rujuk terma di bawah:

✅ Syarat Layak Pemulangan / Pertukaran

  • Produk belum digunakan, belum dibuka, dan masih dalam pembungkusan asal lengkap.
  • Permintaan hanya sah jika dibuat dalam masa 3 hari selepas barang diterima.
  • Produk promosi, flash sale, dan set kombo tidak layak untuk pemulangan/refund kecuali jika rosak.

❌ Tidak Layak Dipulangkan Jika:

  • Produk telah digunakan, dibuka atau dalam keadaan tidak sempurna.
  • Melepasi 3 hari dari tarikh terima.
  • Produk dibeli dalam promosi atau flash sale.

🚚 Polisi Kos Penghantaran Pulangan

  • Kos penghantaran pemulangan adalah tanggungjawab pembeli sepenuhnya.
  • Pengecualian hanya diberi jika barang rosak dan pembeli memilih untuk menggantikannya dengan unit baru — dalam kes ini, kos penghantaran akan ditanggung oleh pihak kami.
  • Jika pembeli memilih untuk refund, walaupun produk rosak, kos penghantaran (pergi dan balik) tetap ditanggung oleh pembeli.

🔁 Proses Pertukaran & Refund

  1. Hubungi kami di WhatsApp 019-5567424 untuk semakan kelayakan.
  2. Jika layak, kami akan berikan arahan dan alamat pemulangan.
  3. Setelah kami terima dan semak produk:
    • Tukar unit baru: Akan dihantar dalam 3–5 hari bekerja.
    • Refund: Akan diproses dalam 5 hari bekerja ke kaedah pembayaran asal.

⚠️ Penting Untuk Diketahui

  • Kami tidak menerima pemulangan secara COD (Cash on Delivery).
  • Pastikan gunakan perkhidmatan courier yang ada tracking.
  • Kami tidak memulangkan kos penghantaran asal.
  • Semua refund hanya akan diproses selepas barang diterima dan disahkan.
  • Kami berhak menolak sebarang permintaan yang tidak memenuhi syarat polisi ini.

Dengan meneruskan pembelian, anda bersetuju dengan semua terma polisi ini.a secara automatik telah bersetuju dengan semua terma polisi ini.

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At Movalt, we strive to ensure every customer is satisfied with their purchase. To protect the integrity of oAt Movalt, we are committed to ensuring a satisfying shopping experience. To ensure fairness to all parties and prevent misuse of our policy, please refer to the following terms:

Eligibility for Return / Exchange

  • Products must be unused, unopened, and in their original, complete packaging.
  • Requests must be made within 3 days of receiving the item.
  • Products purchased during promotions, flash sales, or as combo sets are not eligible for return unless they arrived damaged.

Non-eligible for Return If:

  • Products have been opened, used, or are not in perfect condition.
  • More than 3 days have passed since the date of receipt.
  • Products were bought during promotional or significant discount events.

🚚 Return Shipping Policy

  • All return shipping costs are fully borne by the customer.
  • The only exception applies if the product is damaged and the customer opts for an exchange – in this case, we will cover the shipping cost.
  • If the customer chooses a refund, even if the product is damaged, the shipping costs (both ways) remain the customer’s responsibility.

🔁 Exchange & Refund Process

  • Contact us via WhatsApp at 019-5567424 for verification and return instructions.
  • After the product is received and confirmed to be in original condition:
    • Exchange: A new unit will be shipped within 3–5 business days.
    • Refund: Will be processed within 5 business days to the original payment method.

⚠️ Refunds will be based solely on the amount paid during the purchase, not the original product price before discounts.

Important Notes:

  • We do not accept returns via Cash on Delivery (COD).
  • Please use a trackable courier service.
  • Original shipping costs are non-refundable under any circumstances.
  • All refunds are processed only after receiving and inspecting the returned product.
  • We reserve the right to reject any request that does not meet these policy terms.

By making a purchase with Movalt, you automatically agree to these policy terms.